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Water coming through a ceiling? Close the ice maker's water valve first, then call (720) 704-2791.

Leaks · the four sources

Where the water is coming from

A Sub-Zero handles water in only four ways, so every leak starts at one of them. The skill is reading where the water ended up and when it shows, which points at the source before any panel comes off.

Hand lifting a stainless panel away from the base of a refrigerator, a multimeter and bagged parts on a dark towel below.
The base panel lifted off a stainless unit. The drain pan and the water connections are reached from here.

The four sources

  • Defrost drain

    Several times a day the coil warms up to shed its frost. The meltwater runs into a trough and down a tube toward the drain pan.

    Where it lands: Blocked: inside the unit, under the drawers, then out at the door. Unhooked: under the unit.

  • Drain pan

    A shallow tray in the machine compartment where that water sits until warm air from the compressor area dries it off.

    Where it lands: Cracked, shifted or overfilled: on the subfloor under the unit, which is where a ceiling below gets its stain.

  • Ice maker supply

    A small water line under pressure, a valve at the back of the unit and a fill tube up to the ice maker.

    Where it lands: Behind or under the unit, out of sight, and through the floor if nobody looks.

  • Condensation

    Damp kitchen air meeting a cold surface: a door edge that no longer seals, or the cabinet next to it.

    Where it lands: Drips at the front, on the floor by the door. It rarely travels far.

Read the timing

Water that keeps coming steadily, day and night, even with the ice bin full, is almost always the supply line, because it is under pressure all the time. Water that arrives in bursts a few times a day follows the defrost cycle, so the drain or the pan is the suspect. Sweat follows the weather and the cooking.

When it stays inside the cabinet

Tall, empty white refrigerator compartment with a vent cover at the top of the back wall.
An empty fresh-food compartment. The cover at the top of the back wall hides the coil whose meltwater feeds the drain.

Water pooling inside the unit means it never reached the pan: the drain opening is blocked, usually by ice. That points at the defrost side as much as at the drain itself.

When it has gone through the floor

If you found it as a mark on the ceiling below the kitchen, start from the stain on the ceiling. For the two parts that often sit behind one, see the drain pan and tube.

Two leak questions

Is a small puddle worth a visit?

One that keeps coming back is. Even a cup a day soaking into a wood subfloor adds up over a few weeks, and in a house with a finished room below, the first sign you see may be a stain on that ceiling. Dry it, watch when it returns, and call with the timing.

Can the water filter leak?

It can. On models with a filter, a cartridge that is not fully seated, or a seal that has hardened with age, can drip where the filter sits. Close the ice maker valve, reseat the cartridge, open the valve and watch. If it still drips, the housing is the next suspect.

Tell us where the water was

Call SubZeroRepairWestminster at (720) 704-2791, answered 24/7. Visits 8:00 am – 8:00 pm, seven days; the $89 call-out is credited to the repair.